Introduction

Fireman’s Window Cleaning (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or text message.

Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number (including mobile phone number)
Email address
Physical address (for service locations)
Payment information (processed securely through third-party payment processors)

Non-Personal Information

Browser type and version
IP address
Pages visited on our website
Time and date of your visit

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our window cleaning services
To respond to your inquiries and provide estimates
To schedule and confirm appointments
To send service reminders and updates via SMS, email, or phone
To process payments
To improve our website and services
To comply with legal obligations

SMS/Text Message Communications

If you provide your mobile phone number and consent to receive text messages from us, we may send you SMS messages related to your service requests, appointment confirmations, reminders, and other transactional communications. Message and data rates may apply. Message frequency varies based on your interactions with us.

You may opt out of receiving text messages at any time by replying “STOP” to any message. For help, reply “HELP” or contact us using the information below.

We do not share your mobile phone number with third parties for their marketing purposes.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our business (such as payment processors and communication platforms like RingCentral)
When required by law or to comply with legal processes
To protect our rights, privacy, safety, or property

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you request deletion of your information, we will remove it from our active systems within a reasonable timeframe, though some information may be retained in backup systems or for legal compliance.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you
Correction: You may request that we correct inaccurate information
Deletion: You may request that we delete your personal information
Opt-out: You may opt out of receiving marketing communications from us

To exercise any of these rights, please contact us using the information provided below.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Fireman’s Window Cleaning

PO Box 13125

Arlington, TX 76094

Phone: (817) 277-9606

Email: [email protected]